Privacy Policy

Introduction

Flowmart Industrial Solutions S.A. de C.V. ("Flowmart", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website flowmart.mx or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you contact us or request a quote, we may collect:

• Name (first and last name)
• Email address
• Phone number
• Company name
• Message content
• IP address

Automatically Collected Information

When you visit our website, we automatically collect:

• Browser type and version
• Operating system
• Device information
• Pages visited and time spent
• Referring website
• Geographic location (country/city level)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process quote requests and orders
• Send relevant product information and updates
• Improve our website and services
• Analyze website usage and trends
• Prevent fraudulent activities
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand website usage
• Preference cookies: Remember your settings

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Services

We may use third-party services that collect information, including:

• Google Analytics (website analytics)
• Google Maps (location display)
• Google Fonts (typography)

These services have their own privacy policies governing data collection.

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Request data portability
• Withdraw consent

To exercise these rights, contact us at privacy@flowmart.mx.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained for 3 years for customer relationship purposes.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.